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Program FAQs

Got questions? We have the answers.

Below are answers to commonly asked questions about the Travelers Insurance Program. If you can't find the answer you're looking for, give us a call.


Enrollment
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  • How do I enroll?
    Just call 1-800-842-5936 to request a free, no-obligation quote from one of our licensed insurance representatives or get a quote online.
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  • Do I have to wait for my current policies to expire to participate?
    No, you can switch at anytime. Simply call 1-800-842-5936 for your quote and your insurance representative will help you make the switch or follow the easy instructions to purchase online.
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  • What if I leave the group? What happens to my coverage?
    Another benefit of this special Travelers insurance program is that the coverage is portable. You can continue your coverage with Travelers if you leave.
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  • What's different about this program from other Travelers insurance?
    The Travelers Insurance Program is a benefit to employees or members of participating businesses, associations, credit unions, and other affinity groups.
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Coverage
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  • What coverages are available?
    Travelers can meet an array of your personal insurance needs. Travelers offers comprehensive auto, homeowners, condominium and renters coverage - plus multi-policy discounts for insuring your cars, home and other policy through this program. Boat, excess liability (umbrella) and flood protection are also available. You can even customize your coverage with additional protection for identity theft, valuable items, auto lease/loan gap, and full value replacement cost coverage to name a few. Travelers offers several coverage amounts, options and deductibles to meet your auto insurance needs. For example, you can add towing and labor, auto loan or lease gap protection, or choose higher deductible amounts to lower your premium.
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  • How do I determine what coverage is right for me?
    Licensed insurance representatives are available to help you review your insurance needs so you can make an informed decision on the coverage that's right for you. They'll also ensure you get all the discounts and advantages you're eligible for, and offer ways to lower your premiums. It only takes one toll-free call to 1-800-842-5936.
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  • Will this program provide the lowest-cost insurance coverage for my auto and home?
    It may. However, when you buy auto and home insurance, it's always a good idea to shop around and compare premiums, coverage and service to ensure you get what's right for you.
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Premium Payments
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  • What are my payment options?
    Travelers makes several convenient payment options available to you. From electronic funds transfer from your checking or savings account to credit card, phone in, online or direct bill payments, you simply select the payment option that works best for you.
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  • Why should I use automatic payment plans?
    There are several advantages of paying your premiums through automatic payment plans, including:
      The convenience of having one less bill you have to remember to pay
      Reduced installment fees
      No postage to pay or checks to write
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  • How do I sign up for automatic payment plans?
    It's easy. Your insurance representative can initiate this convenient payment option and explain the process. Just call Travelers, toll free, at 1-800-842-5936. You can also enroll online at www.mytravelers.com.
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Claims
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  • What if I have a claim?
    If you're ever in an accident or have a homeowners loss, you can report it right away - day or night - by calling 1-800CLAIM 33 (1-800-252-4633). Travelers can coordinate glass repairs at your home or workplace, help you get a rental car, and get you quickly back on the road or in your home.
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  • How does Travelers claim service compare to other insurance companies?
    In a recent survey, 9 out of 10 customers who have had a claim have said that they would recommend Travelers to a friend.* That's a testament to the type of claim service you'll receive with Travelers.

    *Based on Travelers 2010 claim survey results.
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Why Credit History Matters
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  • What does credit history have to do with insurance?
    Over the last few years, many insurance companies have started using credit information to help determine what a customer pays for an insurance policy. In fact, over 90% of insurance companies use insurance scores, according to a study by Conning Research and Consulting Inc., a Hartford, Conn.-based research firm.
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  • What is an insurance score?
    An insurance score is determined by reviewing a consumer's credit history. A carefully developed and tested computer model performs this analysis, and looks at information such as payment history, whether you have filed for bankruptcy, if you have bills with a collection agent, any outstanding debts you may have, and the length of your credit history.

    Unlike a "credit score," which is typically used when you are seeking a loan, an insurance score is used to help insurance companies accurately assign the best price available for your policy.

    When calculating your insurance rate, insurers typically group consumers into categories. For example, driving record and age are the most often used categories to help calculate the cost of a customer's auto insurance policy. Insurance scores are just another method insurance companies use to determine what you pay for your policy.

    According to extensive industry and independent research, people with certain patterns in their credit history that result in a lower insurance score are more likely to have claims that need to be paid by their insurer. For instance, keeping your credit card balances below the maximum limit and making regular, on-time payments will result in a higher score. On the other hand, if you have a history of "maxing-out" your credit cards to their limits and submitting payments late, your score will be negatively impacted, meaning a lower score.

    An insurance score DOES NOT take into account income, race, gender, religion, marital status, national origin, or geographic location. It only reviews your credit history.
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  • Why do companies use insurance scores?
    Since insurance scores have been proven to be highly predictive of the potential for future losses, they help insurance companies determine the likelihood that a customer will file a claim, and thus allow carriers to set rates that are accurate and appropriate for each customer. This enables carriers to offer insurance coverage to a broader range of customers. What's more, many of these customers benefit from the use of insurance scores in the form of lower prices.

    Insurance scores are used in the same way as other traditional underwriting factors. As a group, people with certain patterns in their credit history receive lower insurance scores and are more likely to experience a loss and file a claim. They are charged a higher premium to reflect that risk. This allows Travelers, and other insurers, to give better rates to consumers with higher insurance scores, who are less likely to file a claim.

    Credit history helps predict the potential for future losses, but it is not the sole factor in determining the cost of your policy. It is one of several factors used to arrive at the best rate possible. The age of a driver and prior claim history are two other important factors that are also used to determine your rate.
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  • What information affects my insurance score?
    In determining your insurance score, the following information is used:
      Payment history (Do you generally pay your bills on time or are you more than 60 days late?)
      Bankruptcy, foreclosures and collection activity
      Length of credit history
      Amount of outstanding debt in relation to credit limits (Are you "maxed-out" or are you well within your limits?)
      Types of credit in use (e.g., mortgages, installment loans)
      New applications for credit you have requested
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  • What if there is an isolated problem on my credit report?
    Travelers recognizes that sometimes people face difficult circumstances, such as medical collections, divorce, or job loss. We have created an Insurance Scoring Resource Center (ISRC) to assist our independent agents and customers with issues like this. In most cases, an isolated instance of a late payment will not have a significant impact on your insurance score if you otherwise have an established pattern of responsible credit use. Your Travelers insurance representative will contact the ISRC on your behalf if you have questions.
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  • How does Travelers use my insurance score?
    Travelers uses your insurance score together with a number of other factors (including the factors mentioned above) to determine the best pricing level available to you. Generally speaking, customers who have higher insurance scores and no prior claims or accidents, qualify for our best price.

    For those customers with prior claims or accidents, a higher insurance score will help them qualify for a better rate than a similar customer who has a significantly lower insurance score. In turn, customers with no prior accidents or claims, but who have low insurance scores, may also qualify for a competitive rate.
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  • The information in my credit history is personal and sensitive. What protection do I have against misuse?
    Numerous federal and state laws and regulations are in place to protect you.

    Under federal law, if the information in your credit history results in an "adverse action," by a company, that company must notify you and inform you about how to obtain a free copy of your credit report. You will also be provided with a description of your right to dispute the accuracy or completeness of your credit history.
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  • Will my insurance representative have access to my credit report?
    No. Your insurance representative will be informed of your overall score when the policy proposal is created, but will not have access to the underlying information used to calculate that score.
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  • How can I improve my insurance score?
    One of best things you can do is to make sure you pay your bills on time. That will help little by little with your credit history. You can also review how much credit you have. Are you up to your limit on a credit card? If so, that may also be considered an unfavorable factor. Consider how to reduce your debt without creating additional credit activity. Also, review your credit report regularly. Resources such as the American Insurance Association (www.aiadc.org) provide additional information about how to improve your credit history. Click here for a list of some ways to improve your insurance score.
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  • What if I need more specific information about insurance scores?
    The Insurance Information Institute Web site (www.iii.org) contains a great deal of specific information on this topic under the "Credit Scoring" link. It also contains links to other helpful resources.
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